This privacy notice explains how Sheffield Blooms handles personal data when you use our website, make an enquiry, or arrange florist services for weddings and events.
This section introduces how personal information, user rights, and support pathways are addressed in the document below.
We may process contact details, enquiry content, event and order preferences, consultation notes, payment-related information, and records of communications. Where relevant, we also process delivery and setup details, date and venue information, and limited technical data from website use.
We collect data from website forms, email or other direct communications, consultation discussions, booking and payment steps, and basic website interactions. We may also receive information needed to complete an arrangement or event service from a client acting on behalf of another person.
We may use essential cookies to support core site functions, preference cookies to remember settings, and analytics cookies to understand general site use. Cookies may be session-based or persistent, depending on their purpose.
We use cookies and similar technologies only where needed for site operation, basic analytics, and preference handling. You can usually block or delete cookies through your browser, but some site functions may not work as intended if essential cookies are disabled.
We process personal data to respond to enquiries, arrange consultations, prepare quotes, confirm bookings, manage deposits and payments, coordinate design details, deliver and set up floral arrangements, maintain business records, improve website performance, and meet legal or accounting obligations.
We may share personal data with trusted suppliers who support website hosting, communications, payment processing, administration, and delivery or event coordination. These parties act on our instructions where applicable and are expected to handle information securely and only for the agreed purpose.
We may disclose personal data where required to comply with law, court orders, lawful requests from public authorities, or to establish, exercise, or defend legal claims. We may also share information where disclosure is necessary to protect our rights, customers, or the security of our services.
You may have rights to access, correct, delete, or object to certain processing, and to request restriction in limited cases. Where we rely on consent, you may withdraw it for future processing. Some requests may be limited by legal or contractual requirements.
To make a privacy request, provide enough information for us to identify the relevant record and understand the request. We may ask for additional details where needed to protect confidentiality and ensure the request is properly handled.
Enquiry records are kept for the period needed to manage the request and any follow-up. Booking, payment, and service records are retained for business, accounting, and dispute-handling purposes, then deleted or anonymised when they are no longer required.
When we make material changes, we will update the notice on this page and, where appropriate, draw attention to the change through a reasonable site notice or direct communication if we already hold your contact details.
